Involving personnel in implementation, maintenance and evolution of high standards of quality

Combining rigour with awareness

Explaining (rather than imposing) rules, raising awareness of procedures and allowing empowerment will help create a deep and long-lasting change

Adopting ‘bottom to top' and ‘top to bottom' approaches

Interdisciplinary approach to the organizational structure will help refine both compliance and performance on all levels

Tailor-making procedures

Observing and analysing real situations and sought-after objectives before suggesting a tailor-made solution